Frontline teams make it happen because they do the most creative problem solving and thinking on their feet. They need to be ready to influence, negotiate, or simply see it from the customer’s perspective every time if they intend to be good at their role. Have you invested in your front line lately?
Problem Solving & Decision Making
Having creative problem solving techniques and decisive decision making
Min 6 - Max 12
All employees across organisation. Best used as a module to complement supervisory, management or communication training programmes.
Negotiating a win-win deal and knowing your walk away price
Retail Selling Skills
Point of sale selling for service and products
Gold of the Desert Kings
½ to 1 day
Keeping your eye on the “Gold” and managing resources and time effectively
Effective Communication Skills
Establishing the best and most effective communication channels
Customer Service Excellence
Achieving excellent service with customer through the front line
Standardising and managing the first impression your frontline give of the company
15 per facilitator
Boosting customer-focused competencies
Watch some of the courses or client stories.
“Repetition makes reputation and reputation makes customers.” Elizabeth Arden
Skills are the intangible qualities that make each and every member of a team invaluable. Each individual brings to the table a different set of skills that makes them an indispensable part of the whole. In the corporate world, finding ways to develop these individual skills and areas of expertise is critical to growing the company and its wealth of knowledge.
Here at PROTRAINING, we believe in helping companies, businesses, organisations, and institutions get the most out of their team members. As such, PROTRAINING has developed short term training courses in Dubai that are designed to equip, enhance, and expand the skills of your team. Our short courses in Dubai have been structured to bring out and strengthen qualities in your team members that will help them be more effective in performing their respective roles.
Each short course is integrated with activities and learning modules that target a specific professional competency. Our exciting solutions cover a wide array of areas including:
With our award-winning short term courses in Abu Dhabi and Dubai, PROTRAINING can help your team develop and grow as professionals. Whether they are based locally or farther afield, they may be in need of communication enhancement in order to achieve better cohesiveness and unity, or time management training for better management of their work hours. Our solutions can be invaluable to the growth and development of your business.
Here at PROTRAINING, we understand that there is no end to the pursuit of improvement and perfection. As such, we are continuously expanding our portfolio of short course programs in order to better cater to the needs of our clients. PROTRAINING can create bespoke short term training courses for your team in Dubai or across the region, or we can adapt certified training programmes from other countries for local implementation, so your team can benefit from accredited learning systems.
If you want to know more about our training programmes, please do not hesitate to contact us via our email or call our landlines. Our consultants will be more than happy to have a meeting to discuss your needs.
Whether you are looking to find out more about the work we do, how we can help transform your business or just be part of one of our upcoming workshops, we are happy to answer all your queries.